Return policy

Our 15-Day Return Policy

At Motivate ME, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your product, we offer a hassle-free 15-day return policy from the date the product is received.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that all tags, labels, and accessories are intact.

Here's a step-by-step guide on how to initiate a return:

  • Contact our Customer Support: Reach out to our friendly customer support team within 15 days of receiving your product. You can contact us through [platinummiscellaneous@gmail.com]. 
  • Provide Order Details: Please have your order number and relevant details ready to help us quickly process your return request. Our customer support representative will guide you through the return process and provide you with further instructions.
  • Pack and Ship the Item: Safely pack the item in its original packaging, ensuring it is well protected. Include any included accessories, tags, and labels. You will be responsible for the return shipping costs, so choose a reliable shipping method with tracking to ensure the item reaches us safely.
  • Return Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return policy requirements. If the item is in acceptable condition, we will initiate the refund process. Please note that it may take a few business days for the refund to reflect in your account, depending on your original payment method.

Please note that the following items are not eligible for return:

  • Gift cards or vouchers
  • Personalized or customized items
  • Items that have been used, damaged, or altered
  • Items without their original packaging or missing accessories

Your satisfaction is our priority.

The Motivate ME Team